Frequently Asked Questions

1.
How can I buy my ticket?

Tickets can be purchased online, in the bus station, or request booking via e-mail or telephone.

2.
What are the benefit of booking the ticket online?

When booking your ticket online you will have the reservation without having to worry if there will be free seats for your trip, may be able to reserve your preferred seat for free, can add extra services on you booking.

3.
If I buy the ticket online how do I get my ticket?

If you purchase your ticket online, you will receive an electronic ticket by e-mail address that you entered during the booking process.

4.
Do I have to print my ticket?

You do not need to print your ticket. You can simply show the email confirmation to our driver.

5.
I’m experiencing problems when booking online?

When having trouble booking online, you can use our Customer Service to book your trip.

6.
Why do I need to register with E-mail Address when purchasing a ticket?

In the cases of trip cancelation or timetable changes, we need your e-mail address to be able to inform you about the changes and alternative travel options.

7.
What information can I change after purchasing the ticket?

You can change the following information in your booking: Passenger name Phone number

8.
What documents do I need for travel?

For cross-country travel you are obliged to present a valid identification document (such as passport, Biometric ID). The data on the identification document must correspond with the data in the passengers’ ticket.

9.
Is it safe to purchase a ticket online?

Safety of the buying process is something we take very seriously, the system we work with for the processing of payments are known for their high security standards.

10.
Until when can I cancel my booking?

You may cancel your booking free of charge at least 24 hours prior to departure time.

11.
Am I charged a fee for canceling?

If you cancel your booking within 24 hours from departure time or misses the departure, the reservation is non-refundable.

12.
Are there any other fees I have to pay?

At the bus stations you might have to pay a bus station fee, prices may vary.