Frequently Asked Questions

What is my free baggage allowance?

You can carry on one item of hand luggage and one travel luggage (with dimensions up to 42 x 30 x 18 cm) and weighing up to 7 kg for free. You have to label them with your name and address to avoid baggage mix-ups.

Can I add additional luggage to a booking that has already been completed?

We recommend to add the extra luggage during the booking process, if you need to add baggage to a completed booking you have to contact us at least 2 hours before departure. However, we cannot guarantee that it will be approved depends whether there is sufficient storage space on the van.

Can I travel with my pet?

If you are planning to travel with your pet, you must contact us prior to purchasing the ticket and must obtain prior approval by The Better Travel Co. Pets may be transported only when placed safely in carrier boxes, cages or bags with waterproof bottoms. The passenger is obliged to ensure that the animal will not dirty or damage the vehicle or endanger other passengers.